Terms and Conditions of Service
The following terms and conditions are governed by English law, and are
subject to the jurisdiction of the English courts. By authorising
Alexander Ayre Computer Services and maintenance to carry out repair
work, either verbally, in writing or by electronic means, you agree to
be bound by these terms.
1. Authorisation
The client authorises Alexander Ayre Computer Services and maintenance
to conduct an evaluation of the machine sent, collected or delivered to
determine the nature of the damage and provide an estimate of repair
cost and timing. The evaluation is free and no work beyond this
evaluation will be charged without explicit client approval. By
accepting any quote or offer of service from Alexander Ayre Computer
Services and maintenance the client agrees to pay any sums due in
respect of any work carried out and any components acquired on behalf of
the client. The client authorises Alexander Ayre Computer Services and
maintenance, its employees, and agents, to receive and transport this
media/equipment/data to, from and between their facilities.
2. Legal Rights
The client is the legal owner or authorised representative of the legal
owner of the property and all data and components contained therein sent
to Alexander Ayre Computer Services and maintenance. Any property left
with Alexander Ayre Computer Services and maintenance unclaimed for 90
days, will be disposed. At which time, Alexander Ayre Computer Services
and maintenance shall have no liability to the client or any third
party.
3. Limited Liability
Alexander Ayre Computer Services and maintenance shall not be liable for
any claims regarding the physical functioning of equipment/media or the
condition or existence of data on storage media supplied before, during
or after service. In no event will Alexander Ayre Computer Services and
maintenance be liable for any damage to the laptop/desktop, loss of
data, loss of revenue or profits, or any special, incidental,
contingent, or consequential damages, however caused, before, during or
after service even if Alexander Ayre Computer Services and maintenance
has been advised of the possibility of damages or loss to persons or
property. Alexander Ayre Computer Services and maintenance liability of
any kind with respect to the services, including any negligence on its
part, shall be limited to the contract price for the services. The
client and Alexander Ayre Computer Services and maintenance agree that
the sole and exclusive remedy for unsatisfactory work or data shall be,
at Alexander Ayre Computer Services and maintenance option, additional
attempts by Alexander Ayre Computer Services and maintenance to recover
satisfactory data or repair to the client’s satisfaction. The parties
acknowledge that the price of Alexander Ayre Computer Services and
maintenance services would be much greater if Alexander Ayre Computer
Services and maintenance undertook more extensive liability. The client
is aware of the inherent risks of injury and property damage involved in
laptop/desktop repair, including without limitation, risks due to
destruction or damage to the machine, media, or data and inability to
repair the machine or recover data, including those that may result from
the negligence of Alexander Ayre Computer Services and maintenance, and
assumes any and all known risks of injury and property damage that may
results.
4. Confidentiality
Alexander Ayre Computer Services and maintenance agrees not to disclose
any and all information or data files supplied with, stored on, or
recovered from client's equipment except to employees or agents of
Alexander Ayre Computer Services and maintenance subject to
confidentiality agreements or as required by law.
5. Payment
Payment is due in full upon completion of successful repair, prior to
release of the repaired machine (whether Delivered, or picked up),
unless by special previous arrangement. We accept Cash and PayPal.
6. Warranty
60 days warranty on laptops/desktops that Alexander Ayre Computer
Services and maintenance has repaired, Alexander Ayre Computer Services
and maintenance makes no warranty on data, express or implied, and
Alexander Ayre Computer Services and maintenance disclaims any data
warranty of any kind.
7. Title of Property
The title to the Goods shall remain with Alexander Ayre Computer
Services and maintenance until the client pays all sums owing to
Alexander Ayre Computer Services and maintenance whether in respect of
this contract or otherwise. We reserve the right to sell such goods if
invoices or services remain unpaid after ninety (90) days. Outstanding
invoices and any other costs incurred to recover said services or
invoices will be due in full. We reserve the right to pass title of any
debt to a debt collection agent, which will affect the clients’ credit
score. The risk in Goods supplied by Alexander Ayre Computer Services
and maintenance shall pass to the client on delivery of the Goods to or
to the order of the Client in accordance with the terms of the Contract.
We shall be entitled to recover the price of the Goods including VAT
even though the property in any of the goods remains with Alexander Ayre
Computer Services and maintenance. We shall be entitled at any time to
recover any or all of the Goods in the clients possession to which
Alexander Ayre Computer Services and maintenance have title and for that
purpose the client will on request deliver up Equipment containing such
Goods. Alexander Ayre Computer Services and maintenance, Our servants or
agents may with such transport as is necessary entering upon any
premises occupied by the client or to which the client has access and
where the Goods may be or are believed to be situated. When payment for
Goods is overdue or the Client suffers distress or execution to be
levied against his or its effects, makes an arrangement or composition
with creditors or, being a corporate body, enters into liquidation
(otherwise than for the purpose of amalgamating or reconstruction where
the corporate body, as amalgamated, accepts in full the Client's
liability of pay for the Goods), or has a receiver appointed for the
whole or any part of its undertaking or, being an individual, has a
receiving order in bankruptcy made against him, then: a) If the Client
remains in possession of the Goods, whether or not the Client has sold
them Alexander Ayre Computer Services and maintenance shall be entitled
to recover the Goods from the Client or b) If the Client has parted with
possession of the Goods by way of sale, whether or not the Goods have
been mixed with or incorporated into other Goods, the Client having sold
them as fiduciary bailee, shall hold in trust for Alexander Ayre
Computer Services and maintenance so much of the proceeds of sale of the
Goods as represents the Client's liability to Alexander Ayre Computer
Services and maintenance in respect of them.
8. No fix no fee policy
Our no fix, no fee policy means that if Alexander Ayre Computer Services
and maintenance does not possess the necessary technical knowledge or
ability to resolve the problem or effect the repair, then no charge is
made to the client excepting the cost any components fitted. If
Alexander Ayre Computer Services and maintenance is able to resolve the
problem or effect the repair, but is only prevented from doing so by the
client requesting the engineer not to proceed with the work, then the
client is charged for the engineer's time spent to that point - i.e.
minimum of 1 hour. If Alexander Ayre Computer Services and maintenance
is able to resolve the problem or effect the repair, but is only
prevented from doing so because the client does not possess the
required, software CD-Rom or Product Key, then the client is charged for
the engineer's time spent to that point -. i.e: a minimum of 1 hour. If
Alexander Ayre Computer Services and maintenance provides a clear and
precise diagnosis of a failed component or nature of repairs required
and the client decides not to proceed after repairs are commenced at
clients instruction and such components are fitted, then the client is
charged for the engineer's time and components fitted to that point. The
policy does not apply to work related to data recovery, computer virus
or spyware problems.